Terms & Conditions

These terms and conditions apply as general terms and conditions for availing services, purchase of products, Packages & Memberships at Essencia Spa Salon & Stretching Studio. Additional terms and conditions may apply in respect of the particular service, promotion and products. These terms and conditions are subject to change without any prior notice. Hence, customers are requested to refer to the terms and conditions from time to time and before availing any service. Further, by availing the services/purchasing products, the customer shall be deemed to have accepted all the below mentioned Terms and Conditions.

Booking Appointments & Cancellations

  • It is suggested to book an appointment before visiting Essencia to avoid disappointments.

  • We will be happy to change / reschedule your booking with prior notice subject to the available appointment slots.

  • We hold appointments for 15 minutes post the booked time. In case of no show within 15 minutes, your appointment shall be considered as cancelled.

Consent & Contradictions

  • Wherever applicable, please fill up the “Declaration cum Consent” form at the salon with true and complete information which would enable us to offer accurate consultation and services.

  • Before availing any new service, we recommend that you take a patch test for all products used in providing the service to avoid any reaction and to protect your well-being.

  • Whilst booking an appointment/availing services, please notify us if you are pregnant to enable us to ensure your comfort, safety and at the same time accurate services for your needs as certain services may not be advisable.

  • Please inform your Expert of any medical conditions prior to your service, as some Services may not be appropriate for you.

Customer/ Service Refusal

  • We reserve the right to refuse a customer/any service should we feel that the service requested for is against SOP or may not be safe/suitable for the customer given the medical / hygiene / physical condition as disclosed by the customer during the consultation process.

  • Essencia Spa Salon & Stretching Studio and its staff also reserves the right to refuse service to any customer should they feel threatened due to verbal or physical abuse of any sort.

Prices

  • Prices of services and products are exclusive to Essencia Spa Salon & Stretching Studio. Essencia Spa Salon & Stretching Studio reserves the right to alter prices without any prior notice.

  • Prices as on date of service delivery/product purchase will be billed and are subject to tax at prevailing rates.

Safety

  • All valuables carried into the Essencia Spa Salon & Stretching Studio are at the sole responsibility of the Customer. Essencia Spa Salon & Stretching Studio would not be liable for any loss or damage of the same.

  • Essencia Spa Salon & Stretching Studio gives utmost importance to Conduct of Business Practices with highest standards of health, safety, ethics & compliance with applicable laws and regulations. Do contact the Front Desk Manager or the Business Manager to give suggestions/feedback or report any incident that you consider to be not in accordance with these standards.

Refund & Exchanges

  • For “Returns & Exchanges”, we accept undamaged, un-opened and unused products for exchange (no refund) with a valid bill within 7 days of the bill date.

  • Essencia Spa Salon & Stretching Studio follows a “No Refund” Policy. In the unlikely circumstance that the service delivered has not been up to your satisfaction, please register your complaint on essencia.bvg@gmail.com or 9606111444 within 7 days of availing the service.

  • After taking consultation and the service has been completed in accordance with the agreed terms, the customer is liable to pay the entire service charge.

Gift Cards / Vouchers / Coupons

  • Gift Cards/Vouchers/Coupons will be honored at Essencia Spa Salon & Stretching Studio provided they are produced for redemption as per the terms and conditions thereof within the validity period of such vouchers and coupons before the bill is made.

  • Gift Cards/Vouchers/Coupons cannot be redeemed for cash and cannot be exchanged/clubbed with any other ongoing offers.

Gift Cards / Vouchers / Coupons

  • Terms and conditions of the respective offer and promotion would apply in addition to these general terms and conditions.

  • Services and products available under the offer/promotion scheme will also be available

        without the offer/promotion.

  • Offers and promotions cannot be exchanged for monetary compensation.

  • No 2 ongoing offers can be clubbed.

  • Essencia Spa Salon & Stretching Studio reserves the right to withdraw or modify Offers and promotions without any prior intimation.

Payments & Billing

  • We accept payments made in cash/Credit/Debit cards affiliated with Visa, MasterCard & Rupay.

  • Please ensure to collect your Bill on the completion of services provided. In case your email ID is registered with us we may send you a bill via email in addition to a physical bill at the Essencia Spa Salon & Stretching Studio.

  • In case no bill has been shared through any mode of communication within 24 hours of the completion of service by the Essencia Spa Salon & Stretching Studio, please register your request for a bill on essencia.bvg@gmail.com/9606111444 so that to send the invoice via email.

  • A duplicate bill can be procured within 7 days for the services availed at the Essencia Spa Salon & Stretching Studio.

  • In case of any discrepancy is noticed in the bill, then the same should be resolved/registered on essencia.bvg@gmail.com/9606111444 or by visiting the Essencia Spa Salon & Stretching Studio within 7 days.

Data Security & confidentiality

  • Customers are requested to accurately share all necessary details while filling the Declaration cum Consent form, as the same is in your best interest.

  • All Personal Information/Sensitive personal data or information provided by the customer while booking appointments, consultation procedures or filling consent forms is out of the customer’s free consent to enable the Company to carry out the services.

  • Amongst others we use the personal information provided by you to contact you for informing you of our products, offers, services and promotions and other legitimate marketing purposes. If you would rather not receive these, please send STOP on +919606111444. In case you have Opted out to receive any messages from us and now wish to Opt in , please give a call to +919606111444.

Customer Care